Terms & Conditions

1. Acceptance of Terms:

By accessing or using the platform provided by Feedback Orchard, you acknowledge and agree to be bound by these terms and conditions. If you do not agree, please discontinue use of our platform.

2. Platform Description:

Feedback Orchard offers a platform designed to help businesses manage and enhance their online reviews. Key features include review request automation, automatic responses to reviews, and repurposing reviews for social media content, among others. Please note that we do not directly provide done-for-you review services. The success of our platform depends on the active cooperation and support of its users in capturing reviews.

3. Account Registration:

Accessing certain features of our platform may require you to create an account. You agree to provide true and complete information during the registration process and to maintain the security of your account credentials.

4. User Conduct:

You agree to use our platform in accordance with all applicable laws and regulations. You are solely responsible for any content you submit and agree to refrain from any actions that infringe on the rights of others or interfere with the proper operation of our platform.

5. Privacy Policy:

At Feedback Orchard, we are dedicated to safeguarding your privacy. Our Privacy Policy outlines the ways in which we collect, use, and disclose your personal information. By using our platform, you agree to the collection and use of your information in accordance with the terms set forth in our Privacy Policy.

6. Intellectual Property:

All content and materials available on our platform, including text, graphics, logos, and software, are the property of Feedback Orchard or its licensors and are safeguarded by intellectual property laws.

7. Disclaimer of Warranties:

Our platform is offered on an "as is" and "as available" basis, without any express or implied warranties. Feedback Orchard makes no guarantees regarding the accuracy, completeness, or reliability of any content or information available through the platform.

8. Limitation of Liability:

To the fullest extent permitted by law, under no circumstances, including but not limited to negligence, shall we, our subsidiaries, parent companies, affiliates, officers, directors, employees, or agents be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising out of or in connection with your use of, or inability to use, our platform, even if we have been advised of the possibility of such damages.

9. Modification of Terms:

Feedback Orchard reserves the right to update or modify these terms and conditions at any time without prior notice. Any changes will take effect immediately upon being posted on our website. By continuing to use our platform, you acknowledge and accept the updated terms.

10. Governing Law:

These terms and conditions shall be governed by and construed in accordance with the laws of the State of FL, United States.

11. Risk-Free Trial and Money-Back Guarantee

All businesses that qualify will be given a free 14 day trial and a 30 day money back guarantee.

12. Contact Information:

For any questions or concerns regarding these terms and conditions, please reach out to us at [email protected].

13. Monthly Subscription Requirement:

By subscribing to Feedback Orchard's review and/or website services, you agree to uphold the monthly subscription fee(s) as specified at the time of signup. Payment of these fee(s) is necessary to ensure your continued access to and functionality of the review service and/or website.

14. Non-Payment Consequence:

Failure to pay your monthly fee in full by the due date grants Feedback Orchard the right to suspend and, if necessary, terminate the review and/or website services. Once terminated, all content, data, and website functionality will become inaccessible.

15. Ownership of Website Upon Full Payment

If you opt to pay in full to acquire ownership of your website, this payment applies exclusively to the website's design, development, and associated content as outlined in the agreement at the time of purchase. Regardless of any upfront payment for ownership, a monthly hosting fee is necessary to maintain your website on our servers. Failure to pay this fee will lead to the suspension or termination of hosting services, rendering the website inaccessible.

16. Hosting Fee Non-Payment Consequence:

If the hosting fee is not paid by the due date, Feedback Orchard reserves the right to suspend hosting services, causing your website to become inactive until the outstanding fee, along with any applicable reactivation charges, is fully settled.

Feedback Orchard Fulfillment Policy

Pricing and Refund Policy: 

Feedback Orchard provides clear and transparent pricing for all services. Our pricing plans are detailed on our website and are structured based on the features and level of service offered.

‍Refund Policy:

Feedback Orchard is dedicated to ensuring customer satisfaction. If you are not fully satisfied with our services within the first 30 days of your subscription, you may request a full refund. To initiate a refund, please submit a written request to our customer support team within the specified timeframe. Refunds will not be issued after the 30-day period; however, customers may cancel their subscription at any time, with services remaining active until the end of the current billing cycle.

‍Cancellation Policy:

Customers may cancel their subscription at any time via their Feedback Orchard account dashboard or by reaching out to our customer support team. Following cancellation, access to Feedback Orchard services will continue until the end of the current billing cycle. No additional charges will be applied after cancellation.

‍Price Changes:

Feedback Orchard retains the right to adjust its pricing plans at any time. Customers will be notified in advance of any changes to their subscription fees. Any price adjustments will take effect in future billing cycles and will not impact the current subscription period.

‍PCI Compliance and Payment Methods:

Feedback Orchard prioritizes the security of customer payment information. Our website adheres to the Payment Card Industry Data Security Standard (PCI DSS) to safeguard against unauthorized access and ensure secure transactions. We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. For added convenience, customers may also choose to pay via bank transfer or PayPal.

‍Policy Updates:

Feedback Orchard may revise its pricing and refund policy periodically. Any updates will be communicated to customers via email and will take effect immediately upon being published on our website.

‍Contact Us:

If you have any questions or concerns regarding our pricing and refund policy, please reach out to our customer support team at [email protected]. We are dedicated to assisting you and ensuring a positive experience with Feedback Orchard.